Refund policy

🔁 Returns & Refunds – KINZT™

Thank you for shopping with Kinzt. We are committed to ensuring your satisfaction with every purchase. If you're not completely happy with your order, our return policy is here to help.

🕒 14-Day Return Policy

You have 14 days from the date you receive your item to request a return.

✅ Return Eligibility

To be eligible for a return, your item must:

  • Be in the same condition as when received
  • Be unused or unworn, with tags attached
  • Be in its original packaging
  • Include the receipt or proof of purchase

📦 Easy Returns – Self-Return Option

We offer a convenient self-return option. You may use your own carrier and return the item to the address provided after contacting us.

Please use tracked and insured shipping; we are not responsible for lost or damaged self-return shipments.

💸 Return Shipping Fees

  • Returns based on the 14-day right of withdrawal (change of mind) are subject to a return shipping fee.
  • This fee will be deducted from your refund and is based on actual carrier costs (shared upon return approval).
  • Self-return customers can avoid this fee by covering shipping costs themselves.
  • Returns for wrong, damaged or defective items are free of charge – we provide a prepaid return label.

📬 How to Start a Return

To initiate a return, contact us at returns@kinzt.com. Returns sent without prior contact will not be accepted.

Return Options:

  • Prepaid return label (return fee may apply)
  • Self-return using your preferred carrier

Instructions and the return address will be provided upon return approval.

⚠️ Damages & Issues

Inspect your order upon delivery. If your item is defective, damaged, incorrect or incomplete, contact support@kinzt.com right away. We'll resolve the issue promptly and cover return shipping if needed.

🚫 Exceptions / Non-Returnable Items

We cannot accept returns on the following:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom or personalized items
  • Personal care items (e.g., beauty or hygiene products)
  • Hazardous materials, flammable liquids, or gases
  • Used or unsealed insulated bottles and water bottles (for hygiene reasons)
  • Sale items or gift cards

If you're unsure whether your item qualifies, please contact us.

🔄 Exchanges

To exchange an item, return the original and place a new order once your return is accepted.

🇪🇺 EU 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may cancel or return it within 14 days for any reason. Items must be unused, with tags, in original packaging and include proof of purchase.

Note: Return shipping fees apply under this right of withdrawal and will be deducted from your refund.

💳 Refunds

We’ll notify you once your return is received and inspected. If approved, refunds are issued to your original payment method within 10 business days, minus any applicable return fees.

It may take additional time for your bank or card provider to post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, contact us at returns@kinzt.com.